Refund policy

Refund & Return Policy (UK)

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Return Window

You have 30 days from the day you receive your order to request a return.

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Return Eligibility

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• All accessories, tags and seals must be intact

• Proof of purchase (order number or receipt) is required

Opened, used or damaged fragrances cannot be accepted for hygiene reasons.

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How to Start a Return

To begin a return, please email us at:

📧 hello@nexaraperfumes.com

Include your order number and the item you wish to return.

Once your return request is approved, we will provide you with step-by-step instructions.

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Return Address

(All returns must be sent to the address below unless instructed otherwise)

Nexara Global Trading Ltd

Unit 20, The Generator Business Centre

95 Miles Road

Mitcham, CR4 3FH

United Kingdom

Items sent back without requesting a return first will not be accepted.

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Return Shipping Cost

• Customers are responsible for the cost of return shipping

• We recommend using a tracked delivery service and keeping proof of postage

• Return label is not provided

• No restocking fees apply

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Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective or incorrect, contact us within 48 hours with photos.

We will replace or refund the item at no cost to you.

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Non-Returnable Items

We cannot accept returns for:

• Opened or used fragrances

• Sale items

• Gift cards

• Personal care items once opened

• Items returned without contacting us first

If unsure, please contact us.

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Exchanges

To exchange an item, please return it first.

Once the return is accepted, you may place a new order for your preferred item.

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EU Orders – 14-Day Cooling-Off Period

For EU deliveries, customers have 14 days to cancel the order for any reason.

Items must remain unused and in original packaging.

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Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If your return is approved:

• Refunds are processed within 3–7 business days

• Refunds are issued to your original payment method

Please allow additional time for your bank to complete the transaction.

If more than 7 business days have passed since approval, contact us at hello@nexaraperfumes.com.

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For any questions regarding returns, refunds or exchanges:

📧 hello@nexaraperfumes.com

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